Platform support
Complaints
At Buy a Business Ltd, we aim to provide a clear, professional, and helpful experience for buyers, sellers, brokers, and visitors using the platform.
If something has gone wrong, or you are unhappy with any aspect of the platform or our service, we would like to hear about it so we can review the issue and work towards a resolution.
How to make a complaint
If you have a complaint about the platform, a listing, a subscription, or another user, please contact us through the contact page or by email.
We aim to acknowledge standard complaints within 2 working days and aim to resolve standard complaints within 10 working days, although complex matters may take longer.
What can complaints relate to?
Complaints may include:
- Issues with listings or content
- Incorrect information displayed on the platform
- Technical problems
- User experience concerns
- Communication issues
- Reported misuse of the platform
- Concerns relating to recommended partners or contributors
- Other platform-related matters
Important information
Buy a Business Ltd is a marketplace platform and does not act as a broker, legal adviser, financial adviser, or intermediary in transactions between users.
We cannot provide legal or financial advice, resolve disputes between parties, or guarantee the accuracy of information submitted by users or third parties.
Buyers should always carry out their own due diligence before making any commitment.
What to include
To help us investigate efficiently, please include:
- Your name
- Contact information
- A clear description of the issue
- Relevant listing links or screenshots, if applicable
- Any supporting information that may help us review the matter
What happens next?
We will review your complaint and aim to respond within a reasonable timeframe.
Where appropriate, we may:
- Request additional information
- Review content or listings
- Investigate potential breaches of our terms
- Remove or amend content where necessary
Our goal is to handle complaints fairly, professionally, and transparently.
Feedback and improvement
We are continuously improving the platform based on user feedback. If you have suggestions on how Buy a Business Ltd could be clearer, safer, or more useful, we would genuinely like to hear from you.